Contact UNICEF Support

We're here to help with any questions about your donation, cryptocurrency transfers, or UNICEF's work. Reach out to our dedicated donor support team.

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Email Support

Unicefonline1@gmail.com

Response within 24-48 hours

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Phone (Donor Hotline)

+41 22 909 58 58

Monday-Friday, 9am-6pm CET

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Live Chat

Available on this website during business hours (click bottom right corner)

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Headquarters

UNICEF House, 3 United Nations Plaza, New York, NY 10017, USA

Frequently Asked Questions

❓ How do I know my crypto donation reached UNICEF?

After sending BTC or USDT to the provided address, click "have paid (Confirm)" on our donation page. You'll receive a confirmation email within 24 hours once we verify the transaction on the blockchain.

❓ Can I get a tax receipt for my donation?

Yes! UNICEF provides official donation receipts for all contributions. After completing your donation, our team will email you a receipt. Please consult your local tax advisor for deductibility rules.

❓ I'm having trouble with bank transfer — what should I do?

Please email us at Unicefonline1@gmail.com with the subject "Bank Transfer Help" and include your full name and donation amount. Our finance team will assist you within one business day.

❓ How do I update or cancel my monthly donation?

Simply contact our donor care team via email with your donor ID (if available) or full name and email address. We'll process your request immediately.